Terms of Service
Effective date: October 14, 2026
Welcome to RAO Designs LLC. These Terms of Service govern your use of our website at raodesignsllc.com, your communications with our company, and your participation in our optional SMS messaging program.
By using our website or submitting a service inquiry, you agree to the applicable terms described below.
1. About RAO Designs LLC
RAO Designs LLC provides custom residential and commercial design, architectural drafting, structural engineering, and related project services.
Our website allows prospective and existing customers to learn about our services, submit project inquiries, request consultations, and communicate with our team.
2. Website and Services
Information displayed on our website is provided for general informational purposes.
Project consultations, estimates, design services, drafting services, engineering work, deliverables, and project timelines are subject to individual agreements between RAO Designs LLC and its customers.
Submitting an inquiry through our website does not create a contractual obligation to purchase services.
3. SMS Messaging Program
RAO Designs LLC operates an optional SMS messaging program for prospective and existing customers who expressly consent to receive text messages.
By opting in through our website forms, you authorize RAO Designs LLC to send text messages to the mobile phone number you provide, according to your selected consent preferences.
Non-Marketing Messages
These messages may include:
- Project inquiry responses
- Estimate and quote follow-ups
- Consultation scheduling
- Appointment reminders and confirmations
- Design and drafting project updates
- Customer service communications
Marketing and Promotional Messages
Customers who separately consent to marketing SMS communications may receive:
- Information about residential and commercial design services
- Special offers and promotions
- Service announcements
- Project-related promotional updates
Marketing consent is separate from non-marketing consent.
Consent to receive SMS messages is optional and is not a condition of purchasing any goods or services.
4. Message Frequency
Message frequency varies depending on your interactions with RAO Designs LLC, project status, appointment activity, and selected communication preferences.
Message and data rates may apply.
Your mobile carrier's standard messaging and data charges may apply to messages sent to or received from RAO Designs LLC.
For questions about your messaging plan, contact your wireless service provider.
5. SMS Opt-Out Instructions
You can cancel the SMS messaging service at any time by replying STOP to a text message from RAO Designs LLC.
After you send STOP, you will receive a confirmation message indicating that you have been unsubscribed.
You will no longer receive SMS messages covered by your opt-out request unless you choose to opt in again.
To resume receiving SMS communications, you may complete our website opt-in form again or follow any available resubscription instructions.
6. SMS Help and Customer Support
For assistance with our SMS messaging program, reply HELP to any text message from RAO Designs LLC.
You may also contact our team directly:
Business: RAO Designs LLC
Website: raodesignsllc.com
Email: antonio@raodesignsllc.com
Phone: (239) 243-1534
Our team will assist with questions about our communications, project inquiries, or messaging preferences.
7. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Wireless carriers do not guarantee that SMS messages will be delivered on time or without interruption.
Message delivery may be affected by mobile network availability, device settings, carrier restrictions, or other technical factors.
8. Age Requirement
Our website, services, and SMS messaging program are intended for individuals who are at least 18 years old.
By enrolling in our SMS messaging program, you confirm that you are 18 years of age or older or have the necessary legal authority to participate.
9. User Responsibilities
When submitting information through our website, you agree to provide accurate and current contact information.
You are responsible for providing a mobile phone number that you are authorized to use and for updating your contact information if your details change.
You agree not to misuse our contact forms, messaging services, or website functionality.
10. Privacy and Personal Information
RAO Designs LLC respects your privacy and handles personal information according to our published Privacy Policy.
Information collected through website forms is used to respond to inquiries, provide services, and communicate with customers according to their preferences.
SMS opt-in data and consent information are not shared with third parties for independent marketing or promotional purposes.
For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy:
11. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, graphics, images, and original design materials, belongs to RAO Designs LLC or its respective licensors.
Unauthorized reproduction, distribution, or commercial use of website content is prohibited without appropriate permission.
Ownership and use of project-specific designs, drawings, engineering documents, and related deliverables are governed by the applicable customer agreement.
12. Limitation of Liability
To the extent permitted by applicable law, RAO Designs LLC is not responsible for losses arising from temporary website interruptions, communications failures, or unauthorized third-party interference beyond our reasonable control.
Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.
13. Changes to These Terms
RAO Designs LLC may update these Terms of Service periodically to reflect changes in services, business practices, or legal requirements.
Updated terms will be published on this page with a revised effective date.
14. Contact Information
For questions about these Terms of Service, please contact:
RAO Designs LLC
Website: raodesignsllc.com
Email: antonio@raodesignsllc.com
Phone: (239) 243-1534
Naples, Florida