Privacy Policy

RAO Designs LLC ("RAO Designs," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website, contact forms, and business communications.

This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website at raodesignsllc.com, request information about our services, submit a project inquiry, or communicate with our team.

1. Information We Collect

We collect information you voluntarily provide when contacting RAO Designs LLC, requesting a consultation, or submitting a project inquiry.

This information may include:

• Full name
• Email address
• Phone number
• Mailing or project address
• Residential or commercial project details
• Architectural design, drafting, and structural engineering requirements
• Information submitted through website forms
• Appointment and consultation details
• Communication preferences and SMS consent selections
• Messages and communications exchanged with our team

We may also automatically collect certain website usage information, including IP address, browser type, device information, pages visited, referring websites, and other technical information through cookies and website analytics tools.

2. How We Use Your Information

RAO Designs LLC uses collected information for legitimate business purposes, including:

• Responding to inquiries and contact form submissions
• Providing information about our residential and commercial design services
• Preparing estimates, proposals, and project consultations
• Scheduling meetings and appointments
• Communicating regarding project progress and service requests
• Providing customer support
• Sending service-related notifications and follow-up messages
• Sending promotional messages only when separate marketing consent has been provided
• Improving website functionality, customer experience, and business operations
• Maintaining records of customer communications and consent preferences

We use your contact information according to your communication preferences and applicable laws.

3. SMS Text Messaging and Consent

RAO Designs LLC offers optional SMS text messaging to prospective and existing customers.

By voluntarily selecting the appropriate SMS consent checkbox on our website forms, you agree to receive the types of messages described in your selected consent option.

Non-Marketing SMS Messages

Customers who opt in to non-marketing messages may receive:

• Responses to quote requests
• Project consultation scheduling
• Appointment confirmations and reminders
• Project updates
• Design and drafting service communications
• Customer service and inquiry follow-ups

Marketing and Promotional SMS Messages

Customers who separately opt in to marketing messages may receive:

• Information about RAO Designs LLC services
• Promotional offers
• Announcements about available services
• Project-related promotions and company updates

Marketing SMS consent is separate from non-marketing SMS consent.

Both forms of consent are optional, and consent to receive SMS messages is not a condition of purchasing services.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from RAO Designs LLC.

For assistance, reply HELP or contact us through raodesignsllc.com.

After you opt out, you will no longer receive messages covered by your opt-out request unless you provide new consent.

4. SMS Information Sharing and Privacy

RAO Designs LLC does not sell, rent, or disclose mobile phone numbers or SMS consent information for third-party marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in information and consent records are used to manage messaging permissions, communicate with customers, and maintain compliance with applicable messaging requirements.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve our services.

These technologies may collect information such as browser type, device information, pages visited, interactions with website content, and general usage patterns.

Where applicable, analytics and advertising technologies may help us understand website performance and evaluate marketing campaigns.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.

Access to customer information is limited to authorized personnel and service providers who require access to perform legitimate business functions.

Although we take reasonable precautions, no internet-based data transmission or electronic storage system is completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill business purposes, provide requested services, maintain customer records, comply with legal obligations, and resolve disputes.

SMS consent and opt-out records may be retained as needed to document communication preferences and compliance.

8. Your Privacy Rights and Choices

You may contact RAO Designs LLC to:

• Request access to personal information we maintain about you
• Request corrections to inaccurate personal information
• Request deletion of eligible personal information
• Update your communication preferences
• Withdraw consent for optional marketing communications
• Ask questions about our privacy practices

Certain information may be retained when required for legal, contractual, or legitimate business purposes.

To unsubscribe from SMS messages, reply STOP. To unsubscribe from promotional emails, use the unsubscribe link where provided.

9. Third-Party Service Providers

We may work with service providers to support website hosting, customer relationship management, appointment scheduling, communication delivery, analytics, and other business operations.

These providers are permitted to process information as needed to deliver contracted services, subject to applicable privacy and security requirements.

SMS consent information is not shared for independent third-party marketing purposes.

10. Children's Privacy

Our website and services are intended for adults seeking residential or commercial design, drafting, and related professional services.

We do not knowingly collect personal information directly from children under the age of 13.

11. Changes to This Privacy Policy

RAO Designs LLC may update this Privacy Policy to reflect changes in business practices, technology, legal requirements, or services.

Updates will be published on this page with a revised effective date.

12. Contact Information

For questions about this Privacy Policy or requests regarding your personal information, contact:

RAO Designs LLC

Website: raodesignsllc.com

Email: antonio@raodesignsllc.com

Phone: (239) 243-1534

Naples, Florida